“See, Sonya? That’s why you get a degree…” 💔 She mocked the cashier in front of her child — but what the manager did next turned the moment into something unforgettable. Read the full story in the article below 👇
A few years ago, while I was still in college, I had a part-time job at a big store that sold school and office supplies. Around the back-to-school season, the place was always packed with families trying to grab everything on their kids’ lists.
One busy afternoon, a flashy-looking woman walked in with her young daughter, who looked like she was about to start first grade. The woman looked like she’d stepped out of a music video—brightly dyed hair, heavy makeup, and a luxury-branded handbag on her shoulder.
She quickly filled her basket and dumped everything onto the checkout counter, tossing a bunch of cards and discount coupons on top like they were confetti.
“Just scan these,” she said sharply, not even looking at me.
I politely asked her to organize the items and find the correct card, but she completely ignored me. As I rang up her purchases, I sifted through the messy pile of cards and noticed some of the coupons were from entirely different stores. When I finally located what looked like the right discount card, I realized it had expired more than a year ago.
I gently explained that the card was no longer valid. That’s when she exploded.
“I deserve a discount! Get your manager. This is ridiculous!”
I called my manager over. As he approached, she leaned down to her daughter and said loudly, “See, Sonya? That’s why you need to get a degree. So you don’t end up stuck at a register like her.”
Her words hit hard. I had to fight back tears.
She kept yelling, waving the expired card in my manager’s face and demanding we honor it. He didn’t say a word—he just calmly picked up her shopping bag and started returning everything back onto the belt.
“What are you doing?!” she shrieked.
“Ma’am,” he said firmly, “we don’t tolerate customers who insult our staff. You’ll need to leave the store.”
Her face turned beet red. She stormed out, shouting that we’d regret it, that her husband would shut our store down, and that we clearly didn’t know who we were dealing with.
My manager just smiled and turned to me: “Take a short break. You handled it well.”
And that’s a moment I’ll never forget.
